FAQS (AND THE ONES YOU SHOULD BE ASKING!)

Q: What does your Medical Billing Services Company specialize in?

A: We only work with Physical, Occupational and Speech therapy practices and operations.

Q: How much experience do you have in Physical Therapy Billing and Operations?

A: We have 20 years experience to provide a solid platform for your practice.

Q: Is there a minimum amount of visits needed to be a client?

A: Our fully adaptable Revenue Cycle Solution means that we welcome practices of all sizes.

Q: What if my assigned collector is out of the office?

A: One of the many benefits of outsourcing is the removal of that worry as to whether or not your staff will call out, or what you will do when they are on vacation. Our PT-Focused philosophy means that there is always someone ready and trained to take your call, work your account and answer your questions.

Q: Where are your staff based / do you outsource?

A: All of our team are U.S. based - meaning that they are available when you need them. 

Q: Do you take on existing Accounts Receivable (A/R)?

A: We are happy to take on - and resolve - your existing A/R and ensure that the transition to OTRM is smooth and pain-free.  

Q: What other services will I get as a client?

A: See our Added Services section here to find out what we do to help support the success of your Practice.